Withdrawal
Within 7 days from the date of receipt, you have the right
to withdraw from the purchase you made through our e-shop without giving any
reasons or giving us any explanation (unnecessary withdrawal). The right of
withdrawal is exercised when you want to return the product you purchased from
our online store and get your money back. In this case, you will be charged for
the shipping cost of the returned product, which is deducted from the amount to
be returned to you. Product to be replaced must necessarily be accompanied by
the original purchase documents and has to be in the same condition as received,
complete and without damage.
You must send us completed the application found HERE,
either by e-mail or with the products you wish to return. Following the
cancellation notice, the Company is required to reimburse the price received
within 7 days of receipt and inspection of the products.
Return of defective products
You may return any defective products delivered within seven
(7) calendar days from the date of receipt. In this case, the product should be
undamaged and have all the original documents accompanying it (such as Shipment
Bulletin, Invoice, Receipt, Certificates, etc.) and its complete packaging. The
product is then picked up and checked to determine the defect reported by the
customer. Once tested, the product will be replaced with a similar new product
or, if it is not available, with a new product of the same quality and price,
otherwise, if the customer does not wish to replace the product, the original
purchase will be refunded to the customer. The refund is made in the same way
as the customer's initial payment to the Company.
The shipping costs of both the return of the products to the
Company and the return of the replaced product to you shall be borne by the
Company. In the event that the products are returned damaged or incomplete, the
online store has the right to claim compensation from the customer, the amount
of which will be determined by the condition of the products, and to proceed
unilaterally and unconditionally in whole or in part offsetting this claim
against the customer.
Product return due to delivery error
In all cases where other than those sold are delivered, by
type or quantity or quality which has been previously agreed in writing with
the Company, the customer returns the products for review and finding the
error. In this case, the costs of both the return of the products to the
Company and the return of the replaced product to the customer are borne by the
Company, provided that the method of return proposed by the company is
respected.